Payment / Shipping
PAYMENT
• Payments are processed through PayPal.
Payment is due by the 1st of the month in which your commission slot is reserved.
SHIPPING
We ship world wide.
Domestic orders
• Custom Figurines are insured, and shipped USPS Priority
• Custom Charms ship USPS First Class, unless otherwise stated.
A Tracking number will be provided once your items ship.
International Orders are shipped via United States Postal Service, First-Class.
Tracking & delivery confirmation are not available to some international destinations.
Customs & Import Taxes
Internatinal buyers are responsible for any customs and import taxes that may apply.
Estimated Shipping times
• USPS First-Class: 1 - 3 business days
• USPS Priority: 2 - 5 business days
• USPS First-Class International: Packages typically arrive within 2 weeks, but may take up to 8 weeks depending on destination and Customs clearance time.
We are not responsible for delays due to Customs.
We do our best to meet these shipping estimates, but cannot guarantee them. Please keep in mind that packages may take longer to arrive during the holidays, and international orders may get held-up in Customs.
We are not responsible for missing packages marked "Delivered".
Please double check your mailing address before completing payment.
Shipping Charges
Unfortuantely have no control over high USPS shipping rates. We do not make a profit off shipping. In most cases, we do not charge more than it actually costs to ship.
How to Order
If you would like to reserve a slot on the waiting list, please fill out the 'Quote Request Form', and I will get back to you with a quote. Your commission slot will be secured once you agree to the quote given. A 'Customizaton Form' will follow.
Commission Process
Once your commission has been reserved, and all customization details have been collected, a payment link will be sent. Payment will be due by the 1st of the following month. I will often send a reminder a week before, and recap the commisson details. Please let me know if you need an extension. If there is no response or payment after 1 week, I will send a courtesy reminder. If after 48 hours there's still no response, your name will automatically be removed from the waiting list without notice.
FAQs
• Are your sculptures suitable for children?
Terms of Service