Customs & Commissions

Due to ongoing health issues, I will no not be taking on any new commissions at this time. 
 I am unsure at this time whether this will be a temporary closure or a permanent one.  
My apologies for any inconvenience that this may cause.

Payment / Shipping


PAYMENT
• Payments are processed through PayPal.
• Alternative payment arrangements can be made upon request. • All quotes / prices are in USD.

Payment is due by the 1st of the month in which your commission slot is reserved. A Payment link will be provided. A couresty reminder will be sent about a week before payment is due. Please let me know if you need an extension. Work will not begin until payment is recieved. If payment is not recieved within 24 hours of due date, your commission will be postponed or cancelled without notice, at which time you will need to submit a new request. Please do not send payment before your commission is accepted.


SHIPPING
We ship world wide.

Domestic orders
• Custom Figurines are insured, and shipped USPS Priority
• Custom Charms ship USPS First Class, unless otherwise stated.
A Tracking number will be provided once your items ship.

International Orders are shipped via United States Postal Service, First-Class.
Tracking & delivery confirmation are not available to some international destinations.

Customs & Import Taxes
Internatinal buyers are responsible for any customs and import taxes that may apply.

Estimated Shipping times
• USPS First-Class: 1 - 3 business days
• USPS Priority: 2 - 5 business days
• USPS First-Class International: Packages typically arrive within 2 weeks, but may take up to 8 weeks depending on destination and Customs clearance time.
We are not responsible for delays due to Customs.

We do our best to meet these shipping estimates, but cannot guarantee them. Please keep in mind that packages may take longer to arrive during the holidays, and international orders may get held-up in Customs.

We are not responsible for missing packages marked "Delivered".
Please double check your mailing address before completing payment.

Shipping Charges
Unfortuantely have no control over high USPS shipping rates. We do not make a profit off shipping. In most cases, we do not charge more than it actually costs to ship.




How to Order


If you would like to reserve a slot on the waiting list, please fill out the 'Quote Request Form', and I will get back to you with a quote. Your commission slot will be secured once you agree to the quote given. A 'Customizaton Form' will follow. You will be contacted about a week before I am ready to start your order, to request payment balance and any additional information needed. Please let me know if you need an extension. If there is no response or payment after 1 week, I will send a courtesy reminder. If after 48 hours there's still no response, your name will automatically be removed from the waiting list without notice. Please contact me if an extension is needed. I'm willing to work with you. Wait times very depending on how many people are ahead of you, and the quantity & complexity of customs they are requesting, plus completion time. Please keep in mind that all my items are handmade and I work alone.




Commission Process


Once your commission has been reserved, and all customization details have been collected, a payment link will be sent. Payment will be due by the 1st of the following month. I will often send a reminder a week before, and recap the commisson details. Please let me know if you need an extension. If there is no response or payment after 1 week, I will send a courtesy reminder. If after 48 hours there's still no response, your name will automatically be removed from the waiting list without notice. Please check your messages regularly in case I have questions during the customization process. I normally do not accept modifications to the order once it has been started. Photos will be sent for approval upon completion. Wait times very depending on how many people are ahead of you, and the quantity & complexity of customs they are requesting, plus completion time. Please keep in mind that all my items are handmade and I work alone.




FAQs


• Are your sculptures suitable for children? Our figurines are intended as collectables, suitable for collectors ages 13+. Due to their fragile nature and small parts that can pose a choking hazard, they do not make safe toys for small children. Always keep SB figurines/sculptures out of reach of tiny hands. • How do I care for / display my sculpture? Info coming soon... • What are your figurines made of? Info coming soon... • Would you donate a figurine to my rescue / charity to help raise money? Info coming soon... • I'm a crafter too. Would you be interested in doing a trade? Info coming soon... • Why is there cling wrap on my sculpture? The cling wrap helps prevent delicate points, such as tips of tails, from getting caught up in packing fluff when unpacking; and to prevent the packing fluff from sticking to glaze, which can be temporarily softened due to the Florida heat during transit. Always remove cling wrap carefully. • Can I use your photos? All photos on this website are the property of Star Brux. Social sharing is encouraged - provided that photos retain their original Star Brux watermark. and a full URL to either our website, Etsy shop, Facebook page, or Instagram is provided. Please contact me for further inqires on the use of any Star Brux photo.




Terms of Service


Please read carfully before purchasing. By purchasing my service, you are agreeing to the terms of service below. Coming soon...





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Star Brux 2014